CANCELLATION POLICY

■ Deposit & Payment method -A card on file is required to book. -All deposits are NON-REFUNDABLE and can be transferred up to twice for rescheduling. -The amount of your deposit will be applied to the cost of your service. -The remaining balance can be paid via Zelle, Venmo, or cash on the day of your appointment after the service. Card payments are accepted with an additional 3% processing fee. ■ Late arrival -A 10-minute grace period is provided. If you aren't ready in my suite when 10 mins have passed, a $20 late fee will be added and charged at the time of payment. -Arriving more than 15 mins late will result in forfeiture of your deposit and appointment slot. You will be required to rebook a new appointment within 24 hrs with a new deposit. If a new appointment is not scheduled within 24 hrs, it will be considered a same-day cancellation, and 100% of the service fee will be charged to the card on file. ■ Rescheduling -If you request to reschedule within 48 hours of your appointment, your deposit will be forfeited, and you will need to book a new appointment on the website with a new deposit. -You may reschedule up to twice with your current deposit (if done more than 48 hrs in advance). -If you reschedule your touch-up, the rates will change depending on what time frame you schedule your new appointment. ■ Cancellation / No-show -If you cancel your appointment, your deposit will be forfeited, and a new one will be required to rebook. -If a cancellation is requested within 72 hrs of your appointment, 50% of the booked service fee will be charged to the card on file without prior notice. -Cancellations made the day before or on the day of your appointment, as well as no-shows, will be charged 100% of the service fee to the card on file without prior notice. ■ Guest policy - Please come alone to your appointment. -If you can't come alone, your guest can wait in the lobby. We kindly request that you don't bring kids or pets that need your attention.