Cocoa Square

[MUST READ] BY BOOKING, YOU AGREE TO THE FOLLOWING TERMS AND POLICIES: ■ Deposit & Payment method -A card on file is required to book. -All deposits are NON-REFUNDABLE and can be transferred up to twice for rescheduling. -The amount of your deposit will be applied to the cost of your service. -The remaining balance can be paid via Zelle, Venmo, or cash on the day of your appointment after the service. Card payments are also accepted with an additional 2.6% processing fee, rounded to the second decimal place. ■ Late arrival -10 mins grace period. Arrivals more than 10 mins will incur $20 late fee. -Arrivals more than 15 mins will result in forfeiture of your deposit, and the appointment will need to be rescheduled with a new deposit. (If not rescheduled for a date within two weeks, it will be considered a same-day cancellation, and a 100% charge of booked service will be applied to the card on file. NO EXCEPTIONS.) ■ Rescheduling -If rescheduling is requested within 48 hrs of your appointment, your deposit will be forfeited, and a new deposit will be required for the new date or time. -You may reschedule up to twice with your current deposit (if done more than 48 hrs in advance). -If you reschedule your touch-up, the rates will change depending on what time frame you schedule your new appointment. ■ Cancellation / No-show -If you cancel your appointment, your deposit will be forfeited, and a new one will be required to re-book. NO EXCEPTIONS. -If cancellation is requested within 48 hrs of your appointment, a 50% charge of the booked service will be applied to the card on file. NO EXCEPTIONS. -Same-day cancellations (after 12am) or No-shows will be charged 100% of the service fee to the card on file. NO EXCEPTIONS. ■ Guest policy - Please come alone to your appointment. -If you can't come alone, your guest can wait in the lobby. We kindly request that you don't bring kids or pets that need your attention.